Legal Notice:

Registered Charity in England and Wales No: England and Wales No: 1149488
Registered Office: 11 Northgate Street, Ipswich, Suffolk, IP1 3BX Telephone 0845 609 1956  Email info@LighthouseClub.org

Privacy Policy:

At the Lighthouse Construction Industry Charity, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who wish to apply for support from us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@lighthouseclub.org or by writing to National Office, 1st Floor, 11 Northgate Street, Ipswich, IP1 3BX.

Who are we?

We are the Lighthouse Construction Industry Charity, dedicated to helping Construction workers and their families in times of financial hardship as a result of an accident, injury and/or illness, providing advice on occupational health and mental wellbeing, signposting to online and telephone counselling services and providing support on legal, tax and debt management. The Lighthouse Construction Industry Charity is a registered charity (no. 1149488) and company limited by guarantee (no. 08244118). The registered address is National Office, 1st Floor, 11 Northgate Street, Ipswich, IP1 3BX

The Lighthouse Construction Industry Charity includes The Lighthouse Clubs run by volunteers and are affiliated Clubs to The Lighthouse Construction Industry Charity.

How do we collect information?

We obtain information about you when you contact our 24/7 helpline, when you request support from one of our local Welfare Volunteers or when someone else applies for support for one of our services on your behalf. For example, when you or someone else contacts us about seeking help with financial grants, gaining support and advice on mental wellbeing matters or seeking guidance on a legal, tax or debt management issue.

We also obtain information about you when you attend our events, pass your information to us at exhibitions, become a supporter, make a donation or use our website forms to get in touch with us.

What type of information is collected from you?

The personal information we collect will include your name, address, contact number, email address, information about your accident, injury or illness, information about your current inability to work, your current financial situation including your household income and outgoings, your previous employment history including the name, address and contact number of your last employer within construction and if your grant application is successful we will request your bank account details in order for us to pay you via our BACS payment system directly into your bank account.
We also obtain information about you when you attend our events, pass your information to us at exhibitions, become a supporter, make a donation or use our website forms to get in touch with us.

How is your information used?

We may use your information to:

  • Assess your application for the purpose of providing financial, mental health wellbeing, tax, debt or legal assistance to you
  • Verify the information you provide in your application for financial assistance which may include contacting your last known employer to confirm the dates of your employment
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about our charity and the services we deliver
  • Monitor customer traffic patterns and site usage to help us to develop the design and layout of the website.

We review our retention periods for personal information on a regular basis. We are required to hold some types of information to fulfil our legal obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity. If your application or financial assistance is successful we are obliged to hold your information for as long as the financial assistance is in place.

Who has access to your information?

We will not sell your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example we may pass your details on to tax, debt, legal services, Welfare Volunteers and 3rd party organisations) for offering you advice and support at your request. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service i.e. your name, contact number and what support you are requesting. Please be reassured that we will not release your information to third parties beyond the Lighthouse Construction Industry Charity network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, for the purposes of prevention of fraud or other crime.

Third Party Providers we work in association with

We work closely with various third-party providers to bring you a range of quality and reliable services designed to meet the needs of our service deliverables. When you enquire about one or more of these services, the relevant third-party provider will use your details to provide you with information and where applicable advice and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party providers will share your information with us where applicable which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Choice

You have a choice about whether or not you wish to receive information from us. If you want to receive updates and news about our charity’s work, you will have the opportunity to opt in to receive this information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can withdraw your consent at any time by visiting; www.lighthouseclub.org/unsubscribe, contacting us by email: info@lighthouseclub.org or telephone us on 0345 609 1956

How can you update your information?

The accuracy of your information is important to us. if you change any of the information we hold about you or the information is inaccurate or out of date, please email us at: info@lighthouseclub.org or write to us at: National Office, 1st Floor, 11 Northgate Street, Ipswich, IP1 3BX alternatively, you can telephone 0345 609 1956.

You have the right to ask for a copy of the information the Lighthouse Construction Industry Charity holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the retention, loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information such as your personal data you have provided including where applicable your bank account details are held in a secure location and can only be accessed by authorised personnel who are required to see your information for the purpose of administering your application.

For the purpose of paying any award granted to you we are required to take your bank account details. We do this by requesting these details from you using a bank mandate form and asking you to return these to us in the prepaid envelope. These details are then entered on to a password protected spreadsheet which is only accessed by authorised personnel for the purpose of processing your payment(s). We use an online secure banking system to process these payments.

Statistical Data

We may analyse the information that you have provided to create a profile of causes and reasons for accidents, injuries and/or illnesses in order to communicate and inform the construction community through publications and articles. We may make use of additional information such as your location and your job role to use for the same purpose. We will never identify you as an individual unless you have given us specific consent to share your story, i.e for the purposes of a case study to promote our charity’s work.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.

Cookies:

EU Cookie directive : From 26 May 2011 a new European Union directive requires us to gain the consent of our users to download cookies on to their machines. There are various methods we could use to gain users consent. For example, we could use pop-ups; prompting users to tick a box to confirm they give permission for us to download cookies on their machine.

Alternatively, we could use an online form that all users must complete before using the website. We consider both of these solutions as obtrusive. We want our users find information and services quickly.
Therefore, we have taken the decision to promote how we use cookies on our website instead. This will enable users to make an informed decision whether they want to disable this feature. There are links on our terms and conditions and disclaimer pages which are in the footer of every web page pointing to this information.

What is a Cookie? Information may be sent to your computer in the form of an Internet “cookie” to allow our servers to monitor your requirements. The cookie is stored on your computer. Our server may request that your computer return a cookie to it.
These return cookies do not contain any information supplied by you or any personally identifiable information about you. Such measures are necessary to allow The Lighthouse Club to measure the usability of the systems, which will help to continually improve user experience of our websites. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit http://www.allaboutcookies.org/.

Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies:  These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised  and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies:  These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising  campaign. They are usually placed by advertising networks with the website  operator’s permission. They remember that you have visited a website and this  information is shared with other organisations such as advertisers. Quite often  targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Google Analytics:  The Lighthouse Club uses Google Analytics, a web analytics service provided by Google. Google Analytics collects first party cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is sent to Google and is  used to evaluate how our website is being used. This enables The Lighthouse Club to compile statistical reports. A full list of cookies used by Google Analytics and explanations on how these work are available on the Google code website.

The Lighthouse Club does not collect (nor allow any third party to collect) personally identifiable information of visitors to our site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link an IP address with the identity of a computer  user. In short, Google Analytics doesn’t identify who you are, but it does  track your movements on our websites.

How to disable cookies:  You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

There is more information about cookies, including how to delete them on the website aboutcookies.org. You may also opt out of being tracked by Google Analytics.

Disclaimer:

The Lighthouse Club recognises that we have legal obligations in terms of the collection and use of personal data made available to us. This website is provided on an “AS IS” basis and The Lighthouse Club excludes all  warranties or representations of any kind with respect to this website or its  contents. In particular, The Lighthouse Club does not warrant or represent that  the information contained on this website is accurate or up to date.

The contents of this website are designed to comply with English Law. You may be viewing the website in a market in which we do not commonly sell our goods. The Lighthouse Club cannot be held responsible for non-compliance with any local advertising or other laws in relation to this website or its  contents.

Your Consent:

By using our website you consent to collection and use of any information you provide to us by The Lighthouse Club for the purposes described above. If we decide to change our privacy policy, we will post those changes on this page. We recommend you re-visit this page periodically to check for changes. We endeavour to take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

If you are under the age of 18 you may register on the website to receive newsletters and other information but only with parental or guardian
consent. You may only make purchases on this website if you are aged 18 or over or, if under 18, have received parental or guardian consent.